Related skills
crm customer support salesforce training sla📋 Description
- Provide Level 1/2 support to clients; troubleshoot reported issues.
- Coordinate with R&D; perform preliminary investigations.
- Build relationships with project stakeholders; ensure customer satisfaction.
- Collect information and perform root-cause analysis.
- Communicate with stakeholders to align solutions with expectations.
- Manage issue status, SLA adherence, and timely resolutions.
🎯 Requirements
- BA/BS in IT-related field (IT/CS/CE).
- 1-3 years of technical software support experience.
- Salesforce Support experience is a MUST.
- Excellent bilingual communication skills.
- Strong analytical and troubleshooting skills.
- Pro-active, customer-focused and independent.
🎁 Benefits
- HMO coverage from day 1 (plus 2 dependents)
- Group life insurance (upon regularization)
- Wellness Reimbursement Program
- Paid annual and sick leaves
- Paid compassionate leave (5 days)
- Hybrid Working Arrangement (3 onsite, 2 remote)
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