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documentation lms customer service stakeholder management ems📋 Description
- Acting as representative for project inquiries and issues, taking ownership and resolution.
- Build and maintain relationships with stakeholders to ensure customer satisfaction.
- Collect information and perform deep-dive analysis, diagnosis, and troubleshooting.
- Communicate with stakeholders to address pushback and align solutions.
- SLA commitment for response, resolution, and root-cause analysis.
- Maintain project documentation and accessible support/maintenance materials.
🎯 Requirements
- BA/BS in IT-related field (IT/CS/CE)
- 1-3 years' technical software/support experience
- Excellent communication; interacts professionally with diverse groups and SMEs
- Strong analytical and troubleshooting skills
- Pro-active, customer-focused, comfortable dealing with clients
- Organized, meticulous; able to work independently
🎁 Benefits
- HMO coverage from day 1 (plus 2 dependents)
- Group life insurance (upon regularization)
- Wellness Reimbursement Program (upon regularization)
- Paid annual and sick leaves (convertible to cash)
- Paid compassionate leave (5 days)
- Hybrid Working Arrangement (3 days onsite, 2 days work-from-home)
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