Related skills
lms customer support training root cause analysis ems📋 Description
- Provide Level 1/2 client support and troubleshoot issues.
- Act as primary contact to identify and resolve reported problems.
- Collaborate with R&D for preliminary investigations.
- Build positive relationships with project stakeholders and ensure satisfaction.
- Collect data, diagnose issues, and develop solutions.
- Communicate with stakeholders to align on expectations and status.
🎯 Requirements
- BA/BS degree in IT-related field (IT/CS/CE).
- 1-3 years of technical software or applications support experience.
- Excellent communication and professional interaction with diverse groups.
- Strong analytical and troubleshooting skills.
- Proactive, customer-focused, and able to work independently.
- Experience with EMS, TMS, and/or LMS is a plus.
🎁 Benefits
- HMO coverage from day 1 (plus 2 dependents)
- Group life insurance on regularization
- Wellness Reimbursement Program
- Paid annual and sick leaves
- Paid compassionate leave (5 days)
- Employee Referral Bonus Program
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