Project Manager - Support Operations

📋 Description

• Define project scope, objectives, and deliverables with stakeholders
• Develop detailed plans with timelines, resources, and deliverables
• Execute projects on time, proactively managing risks
• Track progress and provide regular stakeholder updates
• Manage cross-functional stakeholder relationships
• Facilitate meetings and communications to drive success

🎯 Requirements

• 2 years minimum in call centers, preferably financial services, coordinating across borders/timezones
• Proven ability to balance stakeholder needs to deliver results
• Comfortable giving feedback to drive success
• Expert level knowledge of project management and best practices
• Familiarity with customer support tech stack / tooling
• Exemplary communication skills across all mediums and stakeholder levels

🎁 Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match