Program Operations Associate

📋 Description

• Support day-to-day operations of multiple Fellow programs across customers.
• Manage onboarding logistics, launches, transitions, and ongoing workflows.
• Maintain trackers and internal docs for clarity and follow-through.
• Ensure a consistent Fellow experience; monitor engagement signals; flag risks.
• Draft and send clear Fellow communications per program standards.
• Triage Fellow questions and issues; route to owners and document context.

🎯 Requirements

• 2–3 years of experience in operations, program coordination, customer support, or related role.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Ability to manage multiple workstreams and priorities.
• Good judgment on escalation versus independent resolution.
• Bias toward reliability, follow-through, and operational clarity.
• Experience with Zendesk, Notion, Airtable, or similar systems.
• Data-driven decision making: SQL basics, dashboards/spreadsheets, interpreting metrics.

🎁 Benefits

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
• Growth: $2,000 learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings and referral bonuses