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data analysis stakeholder management ai cross-functional collaboration nps📋 Description
- Own the VOC reporting rhythm; define mechanisms to feed the program.
- Surface top customer pain points; align with Product/Engineering on roadmap.
- Monitor sentiment across launches; advise Product, Support, Sales.
- Set data-backed goals with Product/Engineering; monitor progress.
- Collaborate with Sales to bring customer problems into VOC.
- Integrate signals (NPS, Research, Sales, community, Support) into a narrative.
🎯 Requirements
- Experience building and running a VOC program as PM/Manager.
- Background in a customer-facing function (Support/Success/Sales).
- Proven ownership: identify problems, drive solutions, prioritize.
- Fluency in AI workflows; build lightweight, scalable processes.
- Strong analytical/communication skills; translate data to narratives.
- Previous experience with Figma products (nice to have).
🎁 Benefits
- Equity and comprehensive benefits (health, dental, vision).
- Retirement plan with company contributions.
- Parental leave and family planning support.
- Mental health and wellness benefits.
- Generous PTO and recharge days.
- Learning stipend and work-from-home stipend.
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