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customer success program management saas education training📋 Description
- Build & Own the Upmarket Education Program
- Design end-to-end education journeys for upmarket customers
- Create scalable, high-impact educational content
- Deliver live and custom training for strategic accounts
- Align education with onboarding, expansion, and long-term success
- Partner with Success and Premium Support to improve outcomes
🎯 Requirements
- 5–6+ years in Upmarket Education or CS Enablement
- SaaS experience, ideally with technical or compliance products
- Proven track record owning complex, strategic initiatives
- Strong program management skills; turn ambiguity into plans
- Excellent written and verbal communication; executive presence
- Ability to balance customer empathy with scalability
🎁 Benefits
- Industry-competitive compensation
- 100% covered medical, dental, and vision
- 16 weeks fully-paid parental leave
- Health & wellness and remote workplace stipends
- 401(k) matching
- Flexible work hours and location
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