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salesforce agile ai logistics servicenow📋 Description
- Design and optimize Navy customer success programs (onboarding, adoption, renewal).
- Lead large cross-functional initiatives from initiation to completion on time and budget.
- Develop strategic roadmaps for Navy logistics programs aligned to customer requirements.
- Serve as voice of the customer; gather feedback to inform program and product strategy.
- Drive AI-enabled innovations to accelerate delivery and improve quality.
- Establish and report KPIs for customer success, including health scores and agile metrics.
🎯 Requirements
- Bachelor’s degree in a relevant field.
- 10+ years of program management in DoW or related federal agencies.
- Direct DoW logistics tech modernization experience, ideally with the US Navy.
- Proven ability to lead programs with 50+ resources.
- Proficiency with Appian and platforms like Salesforce/ServiceNow/Palantir and AI.
- Ability to hold US government clearance at the DoW Secret level.
🎁 Benefits
- Onboarding training and ongoing development, Appian University.
- Leadership programs and tuition reimbursement for education.
- Inclusive community with affinity groups for networking.
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