Program Manager, Issue Management

📋 Description

• Own program execution across reporting, communications, and issue monitoring to ensure consistent, regulator-ready operations
• Produce accurate, audit-ready reporting and documentation that meets SLA requirements and regulatory expectations
• Analyze issue data to identify root cause patterns and translate findings into actionable insights for business unit leads
• Drive adherence to program standards (e.g., ticket hygiene, documentation quality, SLA compliance) across cross-functional partners
• Partner with teams including Legal, Operations, Engineering, Investor Services, and Business Units to track, resolve, and communicate issues
• Improve program outputs by enhancing reporting depth and leveraging automation and AI to scale efficiency without compromising quality

🎯 Requirements

• 4+ years of experience in issue management, compliance operations, program management or risk operations within a regulated financial services environment
• Experience using data and reporting tools, including advanced Google Sheets/Excel, Jira (or similar ticketing systems), and BI tools such as Looker (or equivalent)
• Experience drafting consumer or lender-facing communications subject to compliance or regulatory review
• Working knowledge of UDAAP, FCRA, TILA, and the consumer lending lifecycle
• Experience supporting regulatory exams, audits, or consent order environments
• Ability to perform root cause analysis and translate findings into actionable business recommendations

🎁 Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Generous 401(k) plan with Upstart matching up to $15,000 per year
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
• Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
• Health Savings Account contributions from Upstart for eligible plans
• Paid time off, sick and safe time, and company holidays