Program Manager, Customer Implementation

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

slack scrum agile notion chatgpt

📋 Description

  • Manage end-to-end implementations for assigned customers; track cadence and scope.
  • Partner with product and engineering to gather requirements and acceptance criteria.
  • Represent customer needs to cross-functional teams; align with platform direction.
  • Guide state and local partners through onboarding; translate policy/grant rules.
  • Use Linear, Notion, Slack and AI workflows to monitor project health.
  • Build relationships with agency staff to deepen value and expand programs.

🎯 Requirements

  • Experience managing complex, multi-stakeholder programs.
  • Experience writing user stories and acceptance criteria.
  • Technically fluent with Linear, Notion, Slack; AI tools like Claude/ChatGPT.
  • Familiar with federal funding and compliance; broadband/infrastructure a plus.
  • Experience with GovTech or federal grant programs.
  • Bachelor’s degree; master’s a plus; PMP/Agile/Scrum knowledge.

🎁 Benefits

  • Competitive salary plus equity upside
  • Comprehensive benefits for employees and dependents
  • Opportunities to learn and grow in a startup environment
  • Chance to define the roadmap as we scale in the U.S. and globally
  • Team retreats 1-2x per year
  • Employee-driven benefits program with a say in perks
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