Related skills
zapier sql zendesk apis webhooks📋 Description
- Own backlog, sprint planning, and prioritization across workstreams.
- Translate business needs into specs and implement solutions hands-on.
- Lead UAT planning and document workflows to support scalability.
- Configure Zendesk and automation: triggers, routing, and SLA.
- Design integrations using APIs, webhooks, and automation tools.
- Own CS dashboards and reporting; define KPIs with CS leadership.
🎯 Requirements
- 4-7 years of technical program management or related roles.
- Builder-operator mindset: own delivery and hands-on in systems and automation.
- Hands-on Zendesk administration: workflows, routing, SLA, troubleshooting.
- Experience with APIs, webhooks, and automation tools (Zapier).
- Proven use of AI tools Claude, GitHub Copilot to build solutions.
- Strong written and verbal communication; exec-facing materials.
🎁 Benefits
- Competitive medical, dental, and vision.
- Company equity.
- 401(k) plan with company match.
- Unlimited PTO + 13 company holidays.
- Parental leave.
- Flex Cares program: nonprofit match + pet adoption.
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