Related skills
program management project planning stakeholder management cross-functional pmo📋 Description
- Lead large cross-functional programs for Community Support.
- Bridge CS, Marketing, Product, Design, Eng, Policy, and Comms.
- Scope, plan, and launch initiatives to hit target metrics.
- Navigate ambiguity and negotiate changes with stakeholders.
- Assess risks and trade-offs; track outcomes and learn quickly.
- Champion CS PMO ways and produce executive-ready docs.
🎯 Requirements
- Bachelor's degree; MBA or Masters preferred.
- 8+ years in customer service across contact center ops and tech.
- Experience leading large cross-functional programs.
- Influence senior leaders and manage expectations.
- Create detailed project plans and business cases.
- Exec-level storytelling and presentations.
🎁 Benefits
- Remote eligible in the US with occasional office/offsites.
- Inclusive culture and belonging; accommodations available.
- Eligible for bonus, equity, benefits, and Employee Travel Credits.
- Work across global teams and time zones.
- Transparent, supportive culture with growth opportunities.
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