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project management stakeholder management cross-functional collaboration📋 Description
- Lead cross-functional programs from scope to launch across platforms.
- Partner with senior leadership to align strategy and communicate progress.
- Develop program plans and timelines to meet KPIs.
- Anticipate obstacles, manage change, and coordinate with design, product, eng.
- Assess risks and provide data-driven recommendations.
- Create, track, and present executive-level updates and outcomes.
🎯 Requirements
- BA or equivalent; MBA/masters a plus.
- 8+ years in customer service, contact centers, or digital support.
- Proven track record delivering large cross-functional programs.
- Ability to influence executives and align stakeholders globally.
- Excellent written/verbal communication and executive presentations.
- Comfortable with ambiguity and working under pressure.
🎁 Benefits
- Inclusive culture with accommodations for candidates with disabilities.
- Global, distributed team and cross-site collaboration.
- Employee Travel Credits may be offered as a benefit.
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