Related skills
communication project management stakeholder management📋 Description
- Lead large cross-functional CS programs across teams.
- Bridge critical functions: CS, Marketing, Product, Design, Eng, Policy, Comms.
- Own end-to-end scoping, planning, execution, and launch.
- Deliver executive-ready documents and presentations.
- Establish PMO ways of working and drive transparency.
- Measure outcomes and adapt quickly to learn from results.
🎯 Requirements
- Bachelor’s degree or equivalent; MBA/Masters preferred.
- 8+ years in customer service across contact centers and digital support.
- Experience leading large cross-functional CS projects.
- Ability to influence senior leadership and tell compelling stories.
- Collaborate across global locations and time zones.
- Create detailed project plans and business cases to show measurable impact.
🎁 Benefits
- Remote-eligible in Canada with occasional office work.
- Inclusive culture and commitment to belonging.
- Disability accommodations during the application process.
- Bonus, equity, benefits, and Employee Travel Credits may apply.
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