Related skills
program management project planning stakeholder management cross-functional collaboration governance📋 Description
- Lead cross-functional programs to meet Community Support goals.
- Coordinate with Product, Design, Engineering, Policy, Shared Services.
- Own end-to-end scoping, planning, execution and launch.
- Bridge stakeholders and shepherd initiatives through lifecycle.
- Deliver outcomes for product, hosts and guests.
🎯 Requirements
- Bachelor's Degree or equivalent, preferably in education or related field.
- 4+ years in customer service across contact center operations and digital support.
- Experience managing cross-functional projects in contact center environment.
- Organized PM who inspires teams and drives on-time, high-quality results.
- Understanding of technology use cases in customer service and contact centers.
- Ability to create project plans and business cases showing measurable impact.
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