Collaborate with cross-functional teams to scale operational infra for launches.
Design playbooks to meet operational requirements and UX goals.
Lead multiple projects, managing timelines, resources, and stakeholders.
Drive process improvements with product/engineering; focus on automation.
Develop SOPs for technical product support, including API troubleshooting.
Run incubation/governance programs for payments/banking products with KPIs.

🎯 Requirements

Bachelor's degree in Business/Management/Economics or related field.
2+ years experience managing timelines, resources, and stakeholders.
2+ years documenting operational processes.
2+ years designing and implementing process improvements.
2+ years scaling support operations.
2+ years building SQL queries and analyzing large datasets.

🎁 Benefits

Equity, bonuses, or commissions where applicable.
401(k) plan; medical, dental, and vision benefits.
Wellness stipends.
Up to 50% telecommuting permitted.

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