Program Manager

📋 Description

• Establish and manage centralized intake for Data, Quality, WFM, and Tool Admin.
• Lead cross-functional programs across CX teams; ensure on-time, in-scope delivery.
• Facilitate agile ceremonies for CXPI sub-teams to maintain cadence.
• Serve as central communications hub for status, risks, and dependencies to CX leadership and partners.
• Collaborate with CX Ops, Planning, Scheduling, Intraday, Tech, Analytics to gather requirements and manage dependencies.
• Identify, assess, and mitigate risks and dependencies across CXPI initiatives.

🎯 Requirements

• 7-10+ years in program mgmt, agile delivery, or strategic ops.
• Experience managing cross-functional intake for multiple CX sub-teams.
• Deep understanding of agile/scrum; facilitate sprints.
• Strong planning, execution, risk mgmt, and stakeholder comms.
• Ability to influence across technical and non-technical teams.
• Proficiency with Jira, Asana, NotionAI.

🎁 Benefits

• Cash compensation: $94,285-$122,571 (Denver) and $114,695-$149,104 (SF/NY).
• Office expectations: 2-3 days in-office per week.