Professional Services Specialist

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

crm hubspot onboarding excel project coordination

📋 Description

  • Lead the partner onboarding journey, managing expectations, risks and go-live dates.
  • Articulate the Fresha ecosystem (Fresha Pay Online, Booking Software and Marketplace) to meet partner requirements.
  • Build quality Fresha partner profiles with all payment features activated.
  • Provide QA on the Marketplace to ensure it looks good at all times.
  • Guide a seamless handover to Partner Success or Customer Experience teams.
  • Proactively identify improvements to onboarding processes to drive conversions.

🎯 Requirements

  • Commercially minded; understands critical onboarding needs.
  • Excellent organizational and time management; strong communication.
  • Proficient in Excel; data cleaning a plus.
  • Project coordination experience or certification desired.
  • Beauty & Wellness or startup/scale-up tech experience is a plus.
  • Ability to identify problems and implement actions and solutions; strong analytical skills.
  • Ability to influence others via effective communication and negotiation.
  • Flexible in a fast-paced, changing environment; creative thinker with problem solving.
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