Professional Services, Program Manager

📋 Description

• Lead delivery of multi-workstream professional services engagements for large and strategic customers.
• Build relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams.
• Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used.
• Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects.
• Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks.
• Define program strategy, including business justification, expected benefits, in-scope/out-of-scope work, timelines, resources, stakeholders, and success criteria.

🎯 Requirements

• Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment.
• Strong skills in program planning, forecasting, reporting, and communicating delivery metrics to stakeholders.
• PMI Certification(s) or similar industry certifications a plus.
• Ability to organize, monitor, and manage long-term budgets, schedules, risks, and dependencies.
• Proven ability to build collaborative relationships with customers and partner with Engagement Managers, Architects, and delivery teams.
• Working knowledge of agile and other project management approaches, applying the right structure to different needs.
• Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes.
• Domain familiarity with data migrations, software implementations, IT modernization/transformation, or end-user training; DevOps tooling experience is a plus.
• Continuous improvement mindset, driving process improvements and delivery efficiency.
• Comfort leading program-level meetings and driving progress across multiple workstreams.
• Willingness to complete GitLab Project Management certification within 2 months of starting.

🎁 Benefits

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and development fund.
• Parental leave.
• Home office support.