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crm salesforce ai voip genesys📋 Description
- Lead and manage day-to-day ops for multiple implementation projects (time/scope/budget).
- Communicate plans, progress, and status to internal staff and customers.
- Collaborate with PMs and partners for streamlined product implementations.
- Identify project risks and implement mitigation plans.
- Increase customer satisfaction and deepen client relationships.
- Articulate Five9's value through presentations and discussions with customers.
🎯 Requirements
- 5+ years as Program Manager, Scrum Master, or Technical Consultant.
- Experience managing multiple projects across customers with minimal oversight; travel up to 10%.
- Exposure to AI within Voice and Digital channels.
- Contact Center industry experience preferred.
- Experience implementing Five9 or other VoIP CC solutions including IVA.
- Knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud) desired.
🎁 Benefits
- Health, dental, and vision coverage from day one.
- Mental health support platform for employees and dependents.
- Generous employee stock purchase plan.
- Paid time off, holidays, volunteer hours, and 12 weeks parental leave.
- 401k with employer matching.
- Annual bonus, stock, and other incentives.
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