Related skills
crm documentation salesforce process improvement jira📋 Description
- Manage the Salesforce Certinia case queue and route work to agents.
- Create and maintain list views to track workload and turnaround.
- Ensure cases flow through workflow and are assigned to service agents; monitor notifications.
- Assist with scoping, proposals, and RFI/RFP responses.
- Generate service quotes and track opportunities using internal tools.
- Liaise with customers, vendors, and GuidePoint service leaders.
🎯 Requirements
- Associate degree or equivalent; technical degree preferred.
- Knowledge of information systems concepts; cybersecurity ops or proposals preferred.
- Self-motivated with strong attention to detail.
- Entry-level IAM concepts/tools experience preferred.
- Familiarity with IAM provisioning, RBAC and SSO is a plus.
- Experience with Jira and or Salesforce and CRM systems.
🎁 Benefits
- Remote workforce primarily; U.S.-based; some travel may be required.
- Medical and dental insurance options.
- 12 holidays and Flexible Time Off.
- Mobile phone and home internet allowance.
- Retirement plan eligibility after open enrollment.
- Pet Benefit Option.
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