Professional Services Engineer (Quality Assurance and Automation), CX

Added
18 hours ago
Type
Full time
Salary
Salary not provided

Related skills

javascript sql quality assurance test automation jira

๐Ÿ“‹ Description

  • Become Proactive AI QA, automation, and implementation expert
  • Own QA for Proactive AI deployments: test planning, execution, defects
  • Configure, test, debug, and deploy SaaS customer journeys per requirements
  • Translate business needs into test specs and end-to-end docs
  • Validate data flows, APIs, and integrations with manual/automated tests
  • Analyze transactional data to optimize journeys and root causes

๐ŸŽฏ Requirements

  • 3+ years in QA, test automation, or implementation
  • Strong QA lifecycle: planning, execution, defects, regression
  • Hands-on test case design with acceptance criteria and traceability
  • Exposure to test automation or low code no code tools
  • Analytical, debugging across configuration, data, and integration
  • Agile/Scrum + Jira experience, good communication

๐ŸŽ Benefits

  • NICE-FLEX hybrid model: 2 office days, 3 remote
  • Global teams with broad internal career opportunities
  • Opportunity to work on AI driven customer solutions
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