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crm chatbot ai apis nlu📋 Description
- Implement and optimize AI-driven NICE solutions (NLU, IVR, ASR, CRM)
- Lead design and development of multiple AI/bot apps aligned with customer requirements
- Maintain multiple AI bots, including generative and legacy models
- Implement AI-driven services like knowledge assistants and conversational intelligence
- Collaborate with project managers to design and oversee end-to-end rollouts
- Manage system lifecycle, change control, and risk analysis for enterprise solutions
🎯 Requirements
- Bachelor’s degree in technical or business field or equivalent
- 5+ years of professional experience, with 1+ years in digital channels or AI/bot apps
- Technical configuration and programming of AI and contact center tech
- CRM integrations, APIs, and ecosystem technologies
- Familiarity with Generative AI, NLU techniques, and automation principles
- Knowledge of AI/digital customer engagement trends
🎁 Benefits
- Flexible NICE-FLEX hybrid model: 2 days in office, 3 remote
- Global career opportunities across roles and locations
- Collaborative, fast-paced, creative work environment
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