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crm ai apis generative ai nlu📋 Description
- Implement, configure, and optimize AI-driven apps for enterprise contact centers.
- Lead design and development of AI/bot apps aligned with client needs.
- Optimize AI bots, including generative and legacy models.
- Implement and enhance AI-driven services like knowledge assistants and conversational intelligence.
- Collaborate with project managers to oversee end-to-end rollouts.
- Manage lifecycle, change control, and risk for enterprise solutions.
🎯 Requirements
- Bachelor's degree in technical or business field or equivalent.
- 5+ years of professional experience, 1+ in digital channels or AI/bot apps.
- Expertise in AI and contact center tech, CRM integrations, APIs.
- Familiarity with Generative AI, NLU, and automation principles.
- Familiarity with industry trends in AI and digital customer engagement.
- Analytical, team-oriented with accountability and strong communication.
🎁 Benefits
- Global company with internal career opportunities across roles/locations.
- NICE-FLEX hybrid model: 2 days in-office, 3 remote.
- Opportunity to work on AI/digital customer engagement solutions.
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