Related skills
nlp cloud saas agile ai📋 Description
- Support delivery and optimization of customer journeys by executing defined CS/PS plans.
- Partner with CS, Sales, and Configuration teams to align solutions with client objectives.
- Deliver high-quality technical implementations and configurations per architectures and best practices.
- Act as a trusted technical contact, building relationships with customers.
- Learn customers' business needs and translate into effective technical solutions.
- Collaborate with internal teams to ensure alignment on delivery, security, and operations.
🎯 Requirements
- Proven experience delivering service delivery or projects in IT, SaaS, or cloud.
- Demonstrated commercial awareness, with ability to support business cases and show customer value.
- Experience contributing to medium-to-large projects, supporting end-to-end delivery.
- Solid technical aptitude, including data analysis and regular use of Excel.
- Strong relationship management with clear, professional stakeholder communication.
- Familiarity with how large organizations operate, enabling coordination.
🎁 Benefits
- Global, market-disrupting company with career opportunities across roles and locations.
- Fast-paced, collaborative environment with ongoing learning and growth.
- NICE is an equal opportunity employer.
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