Related skills
nlp cloud saas ai excel📋 Description
- Support delivery and optimization of customer journeys per CS/PS plans.
- Partner with CS leaders, Sales, and Config teams to implement solutions.
- Deliver high-quality technical implementations aligned with architectures.
- Act as a trusted day-to-day technical contact for customers.
- Develop knowledge of the Proactive AI Agent platform to drive adoption of features.
- Translate customer needs into effective technical solutions.
🎯 Requirements
- Proven experience supporting service delivery or project execution in IT, SaaS, or cloud.
- Demonstrated commercial awareness with ability to support business cases and value.
- Experience contributing to medium-to-large projects with end-to-end delivery.
- Solid technical aptitude, including data analysis and Excel.
- Strong relationship management with customer stakeholders.
- Familiarity with how large organizations operate, enabling collaboration.
- Ability to manage multiple customer workstreams concurrently with quality.
🎁 Benefits
- Growth opportunities across roles, disciplines, domains, and locations.
- Global, market-disrupting environment with a collaborative culture.
- Commitment to equal opportunity employment.
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