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crm javascript apis chatbots nlu📋 Description
- Lead and execute implementation of NICE CSA AI solutions.
- Configure, integrate, and optimize AI-driven CX solutions.
- Collaborate with project teams from sales handoff to closure.
- Provide technical config and light programming (JS, HTML/CSS).
- Manage changes to existing apps and coordinate enhancements.
- Lead knowledge sharing and best practices across teams.
🎯 Requirements
- 2+ years experience with AI, digital channels, or enterprise contact centers.
- BE/B.Tech in CS/IT/Engineering or equivalent.
- Lead end-to-end AI implementations from pilot to deployment.
- Experience with NLU, IVR/ASR, and digital channels.
- Strong APIs, CRM integrations, and large-scale deployments.
- Excellent communication and collaboration across teams.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 remote.
- Global, fast-paced, innovative environment.
- Opportunities across multiple roles and locations.
- Career growth and internal opportunities.
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