Related skills
sql mysql oracle ccaas ivr📋 Description
- Deliver tailored technical solutions and deploy our software for clients.
- Install, configure, and customize software in client environments.
- Translate business needs into scalable data-driven solutions with customers and teams.
- Hands-on work with Advanced Call Flow and Bot configurations.
- Train customers and internal stakeholders on product features and best practices.
- Manage multiple client projects with timely, high-quality delivery.
🎯 Requirements
- 2+ years of experience in professional services, technical consulting, or enterprise software implementation.
- Proficiency in SQL with the ability to write optimized queries.
- Hands-on experience with relational databases such as MySQL and Oracle.
- Knowledge of CCaaS, IVR configuration, and multi-channel communication (SMS, Chat).
- Excellent communication skills with a customer-focused approach.
- Strong analytical and problem-solving skills with attention to detail.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 days remote.
- Global company with 8,500+ employees across 30+ countries.
- Internal career opportunities across multiple roles, disciplines, domains, and locations.
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