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networking sql voip windows server telephony📋 Description
- Install, configure, upgrade, and deploy NICE products at customer sites.
- Apply hotfixes, service packs, and product updates per NICE best practices.
- Participate in commissioning, testing, and certification activities.
- Troubleshoot and resolve issues related to installation, configuration, or upgrade.
- Draft implementation and upgrade plans; outline pre- and post-check steps.
- Collaborate with client System Engineers to support NICE infrastructure globally.
🎯 Requirements
- 2–3 years hands-on experience in install/config/upgrade of enterprise apps.
- Windows Server administration.
- Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing).
- SQL database administration and scripting (queries, stored procs).
- Strong troubleshooting: log analysis and root-cause ID.
- VoIP, CTI, telephony systems (Avaya, Cisco, Genesys) is an advantage.
- Familiarity with PBX, ACD, CTI integrations.
- Certifications (MCSE, MCP, networking, database, or telephony) a plus.
- Ability to work in medium/large teams and cross-functional stakeholders.
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