Professional Services Consultant - Conversational Design

📋 Description

• Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio
• Lead the solution design for challenging customer use cases across voice and text channels
• Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations
• Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals
• Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards
• Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders

🎯 Requirements

• 3+ years of experience in Conversation Design or a closely related field
• Native-level English proficiency (spoken and written)
• Exceptional writing, editing, and verbal communication skills
• Strong interpersonal skills and ability to lead and influence in a global, remote team
• Proven ability to learn and adapt to new systems quickly
• Strong analytical and problem-solving skills for complex workflows and systems

🎁 Benefits

• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Maternity/Parental Leave