Related skills
crm gcp apis sip ivr📋 Description
- Onboard new customers and complete in-life service enhancements
- Lead customer requirement discovery and propose best practices
- Document requirements into an approved delivery specification
- Configure GenesysCloud and integrate with third-party platforms
- Train the customer trainer; support UAT and go-live strategy
- Early go-live support and transition to Service Delivery
🎯 Requirements
- GenesysCloud project delivery in PS/consultancy
- GCP certification (minimum)
- Lead discovery workshops gathering requirements
- Translate discovery into clear requirements and docs
- Advanced GenesysCloud: Architect flows, routing, queues, IVR
- Telephony/VoIP knowledge: SIP, troubleshooting
- CRM/third-party integration with Genesys Cloud
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