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customer support saas windows microsoft office ticketing📋 Description
- Serve as first contact via phone, chat, email, and web portal
- Research, troubleshoot, and resolve issues within SLA
- Provide solutions via self-service portal
- Maintain detailed call and email records
- Prioritize and resolve issues per SLAs and severities
- Meet monthly customer satisfaction goals
🎯 Requirements
- Committed to helping customers achieve goals
- Self-motivated with curiosity to learn
- Exercise good judgment and take initiative
- Manage time and work with remote team toward goals
- Mentor and educate customers and team, distilling complexity
- Experience with Windows OS and Microsoft Office
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