Related skills
linux sql python ruby api📋 Description
- Serve as first-point contact for customers and resolve complex issues
- Translate technical jargon into user-friendly language
- Collaborate with Engineering to manage updates and fixes
- Become an expert in Marqeta products and services
- Act as customer advocate in product development and delivery
- Provide on-call support and handle escalations
🎯 Requirements
- 2-3+ years in Technical/Production/IT Support for B2B; payments industry preferred
- Strong written and verbal communication in customer-facing roles
- On-call rotations and ability to work with minimal supervision
- Experience with ticketing systems (Salesforce, Jira, Confluence)
- Intermediate SQL knowledge (relational databases)
- Scripting: Python, Ruby, Shell
🎁 Benefits
- Premium Private Medical and Dental coverage
- Generous time off with floating holiday days
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support our remote work model
- Annual development stipend to support growth and development
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