Related skills
datadog linux sql python ruby📋 Description
- Be the first line of contact for customers and resolve complex issues
- Translate technical details into user-friendly language
- Collaborate with Engineering to manage updates and bug fixes
- Become an expert on Marqeta products and services
- Provide on-call support and handle escalations across channels
- Document learnings to identify pain points and improvements
🎯 Requirements
- 3+ years in Technical/Production/IT Support for B2B
- Strong customer-facing communication and empathy
- On-call rotations; flexible and productive
- Experience with ticketing systems (Salesforce, Jira, Confluence)
- API troubleshooting; know curl and HTTP status codes
- Comfortable in a Linux environment
🎁 Benefits
- Flexible time off – take what you need
- Equity and Employee Stock Purchase Program
- Remote work stipend
- Annual development dollars for growth
- Free therapy sessions and coaching resources
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