Production Support Engineer

Added
less than a minute ago
Type
Full time
Salary
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Related skills

github javascript aws sql lambda

πŸ“‹ Description

  • Act as primary incident commander for high-severity outages, coordinating response.
  • Lead blameless post-mortems to dissect failures and drive improvements.
  • Perform in-depth troubleshooting to resolve bugs and improve workflows.
  • Own and evolve observability strategy to move from reactive to predictive insights.
  • Dive into Ruby code, review PRs, manage feature flags, and run production jobs.
  • Lead problem management; identify trends and partner on permanent fixes.
  • Drive continuous improvement for tools, workflows, and docs.
  • Drive escalations in challenging situations with engineering and IT teams.

🎯 Requirements

  • 5+ years in Production/SRE with AWS (ECS, Lambda, CloudWatch) and SQL
  • Expert-level observability/APM tools
  • Strong dev background: Ruby/JavaScript; GitHub workflows
  • Proven incident command experience under pressure
  • Highly organized, detail-oriented, proactive
  • Bias for Action; navigate ambiguity and timelines
  • Translate complex failures into business narratives

🎁 Benefits

  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development and training
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