Production Support Engineer

Added
3 days ago
Type
Full time
Salary
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Related skills

github javascript aws sql lambda

πŸ“‹ Description

  • Act as primary incident commander for high-severity outages, coordinating response.
  • Lead blameless post-mortems and document systemic improvements.
  • Perform in-depth troubleshooting to resolve bugs and improve workflows.
  • Own and evolve the observability strategy; move from reactive alerts to predictive insights.
  • Dive into Ruby code, review GitHub PRs, manage feature flags, and run production jobs.
  • Lead problem management; identify systemic trends and push permanent fixes with Product teams.

🎯 Requirements

  • 5+ years in Production/SRE; deep AWS (ECS, Lambda, CloudWatch) and SQL.
  • Expert-level experience with Observability/APM tools.
  • Strong development background; comfortable reading/debugging Ruby/JavaScript; GitHub workflows.
  • Proven incident command experience; manage bridge, silence noise, drive resolution.
  • Bias for Action; navigate ambiguity, manage timelines, stay calm under pressure.
  • Translate complex failures into clear business-value narratives for non-technical executives.

🎁 Benefits

  • Employer contributions for health, dental, and vision programs.
  • Generous PTO, paid holidays, and parental leave.
  • 401(k) matching program.
  • Merit advancement opportunities.
  • Career development and training.
  • Team spirit and culture with belonging.
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