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http linux sql grafana jira📋 Description
- Provide high-quality support and take ownership in responding to inquiries, issues and escalations through tickets, emails, and other channels
- Diagnose problems, generate corrective action plans, and communicate findings clearly
- Collaborate cross-functionally to resolve issues and deliver customer care
- Provide on-call support for rotations and escalation procedures
- Monitor production transaction volume, functionality, and performance
- Proactively monitor, optimize issuer resolution, and implement corrective actions
🎯 Requirements
- 2 years of experience in Technical Support, Production Support, or IT Support for B2B customers
- Experience in payments and/or accounting systems
- Strong written and verbal communication with customers and stakeholders
- Committed, flexible through on-call rotations, with high productivity and minimal supervision
- Experience with ticketing systems such as Jira or Salesforce
- Good understanding of API technologies and troubleshooting (curl, HTTP)
🎁 Benefits
- Multiple health insurance options
- Flexible vacation time
- Retirement savings with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual development dollars to support growth and development
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