Related skills
http datadog salesforce linux sql📋 Description
- Provide high-quality support, and own inquiries through tickets, emails, and other channels
- Perform problem solving, diagnosing, and generating corrective action plans for issues
- Work cross-functionally to resolve issues and provide customer care
- Provide on-call support for rotations and escalations
- Assist in monitoring production transaction volume, functionality and performance
- Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning
🎯 Requirements
- 2 years of experience in Technical Support, Production Support, or IT Support for B2B customers
- Experience in payments and/or accounting systems
- Ability to listen, show empathy, and converse with both internal and external stakeholders
- Committed and flexible through on-call rotations
- Experience with ticketing systems (Jira, Salesforce)
- Good understanding of API technologies and troubleshooting (cURL, HTTP codes)
- Basic SQL knowledge for data extraction
- Comfortable working within a Linux environment
- Experience with logging/monitoring tools such as Kibana, Splunk, AppDynamics, SumoLogic, Grafana, Datadog, New Relic
- The ability and desire to learn new technologies and tools
🎁 Benefits
- Health insurance options
- Flexible time off
- Retirement savings with company contributions
- Equity and Employee Stock Purchase Program
- Parental leave and family-forming benefits
- Remote work stipend and development dollars
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