Production Support Engineer

Added
9 minutes ago
Type
Full time
Salary
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Related skills

datadog aws postgresql mysql gcp

📋 Description

  • Troubleshoot production incidents across Rails services and cloud infra.
  • Inspect app state with interactive tools to diagnose issues.
  • Query MySQL/PostgreSQL data for validation (read-only access).
  • Create scripts, Rake tasks, and tooling for incident response.
  • Monitor health with Datadog, New Relic, CloudWatch; update runbooks.
  • Grow into broader software engineer role with code contributions.

🎯 Requirements

  • Bachelor’s degree in CS, Software Engineering, or equivalent.
  • 2+ years in software dev, tech support, DevOps, or related role.
  • Hands-on experience with Ruby on Rails.
  • Comfort using Rails console and Rails app structure.
  • Basic knowledge of MySQL or PostgreSQL (queries).
  • Strong problem-solving, quick learner, clear communication.

🎁 Benefits

  • Health plans
  • Paid time off
  • Company paid holidays
  • 401(k) with company match
  • Other company-sponsored programs
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