Related skills
fintech golang sql postgres grafana📋 Description
- Lead L2 escalations for enterprise customers
- Conduct root-cause analysis with cross-functional teams
- Improve support processes via tooling and training
- Develop internal docs, runbooks, and troubleshooting guides
🎯 Requirements
- 4+ years in technical escalation or support engineering
- Troubleshoot complex distributed systems and APIs
- Proficient with SQL, Kubernetes, Grafana
- Drive process improvements and SLA performance
- Strong communication of complex technical findings
- Build relationships with enterprise partners
- FinTech concepts, API-driven platforms, ITIL concepts
- APAC shift starting at 5:00 PM EST
🎁 Benefits
- Competitive salary and stock options
- Health benefits
- New Hire Home-Office Setup: USD $500
- Monthly stipend: USD $150 via Brex Card
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