Related skills
pagerduty sql python jira confluence📋 Description
- Manage high-priority issues to resolution per best practices.
- Troubleshoot, fix, and apply workarounds across platforms.
- Interact with engineering, product, QA, and customer success teams.
- Manage ticket queues, monitor issues, post-release validation.
- Meet partner SLA requirements and drive resolutions.
🎯 Requirements
- SQL queries for deep issue analysis.
- 2+ years coordinating major incidents.
- Experience with Java, Python, or Ruby.
- Familiar with Confluence, Jira, and PagerDuty.
- Knowledge of Sentry and Kibana for errors.
- Familiar with ITIL/ITSM concepts.
- Strong leadership and ability to work under pressure.
- Self-starter who can lead during stressful situations.
🎁 Benefits
- Hybrid work model with onsite days.
- Remote options available for US teams.
- On-call rotation for after-hours support.
- Collaborative, cross-functional team environment.
- Growth opportunities in fintech and incident management.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!