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windows macos sccm gpo antivirus📋 Description
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving steps and provide assistance
- Assess issues and escalate incidents as needed
- Follow up with customers and ensure issues are resolved
- Deliver excellent customer service and exceed expectations
- Contribute to documentation improvements and share product knowledge
🎯 Requirements
- Ability to adapt to day-to-day changes in hypergrowth environments
- Highly collaborative mindset; work as one team
- Disciplined, systematic problem-solving skills
- Experience supporting Windows OS (services, registry)
- Experience supporting macOS; Terminal/Bash knowledge a plus
- Experience with ProcMon and Process Explorer; antivirus configuration knowledge
🎁 Benefits
- 100% remote work environment
- Generous paid time off for vacation, sick time, and holidays
- 12 weeks of paid parental leave
- Competitive medical, dental, and vision benefits
- 401(k) with a 5% company contribution
- Stock options for all full-time employees
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