Related skills
saas apis english technical documentation japanese📋 Description
- Become an expert in all Anthropic products
- Respond to support cases in English and Japanese across complexities
- Communicate empathetically with diverse user personas
- Manage on-call tasks for high-urgency issues (APAC pager duty)
- Partner with engineers and stakeholders to diagnose and resolve issues at scale
- Drive improvements to support processes and grow the team's knowledge
🎯 Requirements
- Experience in technical product support in English and Japanese (2nd tier/escalated)
- Familiar with APIs and technical SaaS; read technical docs
- Thrive in fast-paced, reactive environments; meet CSAT/SLA targets
- Strong user empathy and ownership of a support case
- Proficient in technical environments and interested in Anthropic's products
- Take initiative to build support foundations and scale knowledge
🎁 Benefits
- Tokyo office with 25% in-office expectation
- Visa sponsorship available
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
🛃 Visa sponsorship
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