Related skills
javascript sql python oauth saml📋 Description
- Become an expert in all Anthropic products
- Respond to support cases with varying complexity, including API debugging
- Communicate clearly with diverse user personas, executives to consumers
- Manage on-call tasks for high-urgency issues with ownership
- Prioritize in an evolving product landscape
- Collaborate with engineers and stakeholders to diagnose issues at scale
🎯 Requirements
- Experience in technical product support, including API debugging (2nd tier or escalated)
- Familiar with APIs and technical SaaS; reads technical docs easily
- Thrive in fast-paced, reactive support; meets CSAT/SLA targets
- Strong user empathy; diagnose needs and resolve quickly
- Experience troubleshooting SSO, SAML, OAuth
- Bachelor's degree or equivalent experience
🎁 Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
🛃 Visa sponsorship
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