Related skills
saas apis oauth saml sso📋 Description
- Become an expert in all Anthropic products
- Respond to support cases from simple questions to API debugging
- Communicate clearly with diverse user personas
- Manage on-call tasks for high-urgency issues with ownership
- Prioritize critical issues and adapt to an evolving product landscape
- Partner with engineers and stakeholders to diagnose issues at scale
🎯 Requirements
- Experience in technical product support, incl. API debugging
- Familiar with APIs and technical SaaS; reads docs easily
- Thrives in fast-paced settings; meets CSAT/SLA targets
- Strong user empathy; reads between lines; detail-oriented
- Clear, kind written communication; detail-oriented
- Experience troubleshooting SSO, SAML, OAuth
🎁 Benefits
- Competitive compensation and benefits; optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Lovely office space for collaboration
🛃 Visa sponsorship
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