Related skills
saas api git oauth saml📋 Description
- Become an expert in all Anthropic products
- Respond to support cases with varying complexity
- Communicate empathetically with diverse user personas
- Manage on-call tasks for high-urgency issues
- Prioritize in an ever-evolving product landscape
- Partner with engineers to diagnose and resolve issues at scale
🎯 Requirements
- Experience in technical product support with API debugging
- Familiar with APIs and technical SaaS products
- Thrive in fast-paced, reactive settings with CSAT/SLA targets
- Strong user empathy and ownership of the support lifecycle
- Clear, concise written communication with attention to detail
- Experience troubleshooting SSO, SAML, and OAuth
🎁 Benefits
- Competitive compensation and benefits
- Flexible working hours
- Generous vacation and parental leave
- Optional equity donation matching
- Collaborative office environment
🛃 Visa sponsorship
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