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windows macos sccm gpo process explorer📋 Description
- Provide initial partner support and convey resolutions.
- Walk customers through problem-solving processes.
- Assess customer issues and escalate incidents as needed.
- Follow up with customers to ensure resolution.
- Provide excellent customer service and exceed expectations.
- Recommend changes to internal and customer-facing docs.
🎯 Requirements
- Adaptable to day-to-day changes in hypergrowth.
- Highly collaborative; team-oriented problem solving.
- Disciplined with systematic problem-solving skills.
- Windows OS support and troubleshooting experience.
- macOS experience; familiar with Terminal and Bash.
- ProcMon and Process Explorer familiarity.
🎁 Benefits
- 100% remote work environment.
- New starter home office set up reimbursement (£398).
- Generous personal leave entitlements.
- Digital monthly reimbursement (£92).
- Travel to the US 1-2 times/year for events.
- Pension
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