Related skills
pagerduty saas apis cross-functional collaboration technical documentation📋 Description
- Become an expert in all Anthropic products
- Respond to user support cases, from billing to API debugging
- Communicate empathetically with executives and users
- Own on-call tasks for high-urgency issues; APAC pager duty
- Prioritize and adapt to an evolving product landscape
- Partner with engineers to diagnose and resolve issues at scale
🎯 Requirements
- Bachelor's degree or equivalent
- Experience in second-tier or escalated technical product support
- Familiar with APIs and technical SaaS; can read technical docs easily
- Thrive in fast-paced, reactive environments; meet CSAT/SLA
- Strong user empathy; expert in the support-case lifecycle
- Clear, concise written communication; attention to detail
🎁 Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Lovely office space
🛃 Visa sponsorship
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