Product Support Specialist, New Innovations

📋 Description

• Engage with customers and prospects to support their technical needs as the technical expert for assigned product lines.
• Collaborate with internal teams to drive product design, development, marketing, and launch processes.
• Write and maintain product documentation, FAQs, and field training content.
• Train users on the web-based software suite via telephone, web sharing, in-office, or off-site venues nationally and internationally.
• Troubleshoot end users' software issues and provide effective solutions.
• Design, produce, and present training materials for both small and large audiences.

🎯 Requirements

• 1+ years in Education, Customer Service, Account Management, or Sales.
• Training experience: designing, producing, and presenting training material.
• Strong verbal/written communication; comfortable presenting to large audiences.
• Ability to interact with all levels; willing to travel nationally and internationally.
• Experience writing technical documentation and training content.
• Self-directed with initiative; able to work independently.

🎁 Benefits

• Fully company-paid medical, dental, and vision insurance
• Generous PTO and paid parental leave
• 401(k) with company match
• Hybrid or remote work options, depending on the position
• Costco membership, cell phone stipend, commuter benefits
• In-office perks and more