Related skills
data analysis sql process improvement project management stakeholder management📋 Description
- Own complex technical user issues via direct contact (email/phone) and data analysis.
- Collaborate with Engineering and Product to diagnose and resolve issues.
- Scale support operations with data-driven improvements to CSAT and SLA.
- Create and refine documentation to enable self-service support.
- Lead cross-functional projects to improve processes and reliability.
- Advocate for platform improvements based on user feedback.
🎯 Requirements
- 4+ years in a customer-facing product support role.
- SQL for data analysis and querying.
- Experience with APIs.
- Strong problem-solving to diagnose and resolve issues.
- Stakeholder management to influence cross-functional teams.
- Project management experience in optimizing processes.
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